Reference

How We Keep Your Account Safe

Your account details, wallet transactions and personal information are central to how we operate.

Account securityPayment data handlingYour access rightsWithdrawal verificationSupport channels
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ch77 How We Keep Your Account Safe
REACH OUR TEAM

How to Contact Us About Your Data

Questions about what data we hold on your account, or requests to access, correct or delete your information, can be sent to our support team. We respond to account-related enquiries during our regular support hours. You can also ask for a copy of all personal data we have on file, or request that we remove your account information after closure, subject to legal retention requirements.

Team online

Support Email

Write to our team with any privacy questions or data requests. We aim to reply within 48 hours of your message. Include your account username so we can locate your records quickly.

Account Settings

Log into ch77 and visit your profile to review and update personal details, contact information and communication preferences. Changes take effect immediately across your wallet and game sessions.

Live Chat Support

Chat with our support agents for urgent data access or account verification questions. They can confirm what information we hold and walk you through change or deletion requests.

HOW WE PROTECT YOU

Data Security and Your Rights

Your account data and payment information are encrypted using industry-standard protocols. We limit access to personal data to staff who need it to run payments, verify identity or handle your support request.

Encryption and Storage

Deposits via JazzCash, Easypaisa and Raast are processed over secure connections. We store account data on protected servers with restricted access. Payment credentials are never logged in plain text.

Data Retention

We keep account and transaction records for the life of your account. After closure, we retain records as required by local financial regulations. Historical data is deleted once the retention period expires.

Your Access Rights

Request a full copy of your personal data, deposit history, and game logs at any time. Contact support with your account username; we will compile and send your data within ten working days.

Correction and Deletion

Update personal details such as name, address or phone number in your account settings. Request permanent deletion of account records after closure; legal holds may prevent immediate removal.

Third-Party Sharing

We do not sell your information. Data is shared only with payment processors, identity verification services, and authorities when legally required. We name each processor in relevant sections of this policy.

Cookie Control

Our site uses cookies to remember your login and game preferences. You can block cookies in your browser; some features may then require manual re-entry. We do not use cookies for marketing tracking.

Privacy Policy FAQ

Below are answers to questions players often ask about how we handle data, payments and account security.

We collect your full name, email address, phone number, date of birth and residential address for identity verification. We also store your payment method details (account or card number for JazzCash, Easypaisa, Raast) and any contact preferences you set. This data helps us process deposits, verify withdrawals and contact you about account security.

Payments are transmitted over encrypted connections (SSL). We do not store full account credentials; payment processors retain secure tokens. Transaction records are logged on our servers for reconciliation and withdrawal verification but are never shared with third parties without your consent or legal requirement.

After closure, we retain your account records for the period required by local financial regulations and anti-money laundering guidelines. Transaction history is kept for verification of past withdrawals and dispute resolution. Personal data not required by law is deleted once the retention period expires.

Yes. Contact our support team with your account username and request a data export. We compile all personal information, transaction records and gameplay logs and send them to your registered email within ten working days. This includes deposits, withdrawals, betting history and any support tickets.

No. We do not sell or lease your personal information to marketers or data brokers. Data is shared only with payment processors, identity verification services and authorities when legally required. We name third-party processors in relevant sections of our full policy.

Cookies are small files that track your login session and remember your game preferences. We use them to keep you signed in and improve your experience. You can disable cookies in your browser settings; some features like auto-login may not work correctly if you do.

Log into your ch77 account and visit your profile or account settings. You can update your name, address, phone number and contact preferences there. Changes take effect immediately and are applied to all future transactions and communications with our support team.

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